Terms of Service

2Using this website

You’re welcome here. Please don’t:

• Use the site for anything unlawful, or to harm, harass or defraud anyone.
• Try to break, overload, probe or gain unauthorised access to the site or the systems behind it.
• Scrape, copy or republish substantial parts of the site without our permission.
• Impersonate us or misrepresent your connection to us.

The design, text, graphics, logos and code on this site belong to us or our licensors. You’re free to view and share links to it; you can’t reuse it as your own.

3Quotes & agreements

Prices and packages shown on this website are indicative and can change. Nothing on this site is a binding offer — a project starts when we’ve given you a written quote or agreement and you’ve accepted it.

Where a signed agreement, quote or order form says something different from this page, that document controls. These terms fill in the gaps; they don’t override what you actually signed.

4How project work runs

• We need things from you. Text, images, logins and feedback, at the times we agree. We can’t be held to a launch date if we’re waiting on material from you.
• Scope is what’s written down. We’ll suggest changes and improvements as we go — but work outside the agreed scope is quoted or billed at the rate in your agreement, not absorbed silently.
• Revisions are part of the process. Your agreement sets out what’s included; beyond that, further rounds are billed at the applicable hourly rate.
• Content is yours to supply unless you’ve engaged us to write or source it.

5Who owns what we build

You guarantee that any text, graphics, photographs, designs, trademarks or other material you give us is either yours or that you have permission to use it.

When we’ve received your final payment, ownership works like this:

• You own the graphics and visual elements we create for your project, and we’ll give you copies of the files. Store them safely — we’re not required to keep or hand over native source files.
• You own the text, photographs and data you provided, unless someone else owns them.
• We own the HTML markup, CSS and other code, and license it to you for use on that project.

We also reserve the right to display and link to completed work as part of our portfolio, and to write about it. If a project is sensitive and you’d rather we didn’t, tell us — we’ll respect that.

6Payment

Project work normally runs on a deposit plus monthly installments, with the exact amounts and due dates set out in your agreement and shown on the invoices in your billing portal. Smaller projects may be payable in full. You’re always welcome to pay early or clear the balance at any time.

Invoices are due as stated on them. Interest may be added to balances more than 14 days overdue, at the rate set out in your agreement. We may pause work or suspend a service while an account is significantly overdue — we’ll tell you before we do.

Recurring services

Hosting, support and similar plans bill in advance on a repeating cycle and continue until cancelled. Fees for a period already started are not refundable, but you won’t be charged for the next one after you cancel.

7Hosting & support

Where we host your site, we look after the server, updates and routine maintenance, and we’ll do our best to keep it fast and available. We don’t guarantee uninterrupted service — no host honestly can — and planned maintenance occasionally requires brief downtime.

We take backups as part of running the service, but you should keep your own copies of anything you can’t afford to lose. Backups are a safety net, not a guarantee.

You agree not to use hosting with us to:

• Store or distribute unlawful material, malware, or content you don't have rights to.
• Send unsolicited bulk email or messages.
• Run anything that materially degrades the service for other customers.

Support included with a plan covers the work described in that plan. Anything beyond it is quoted or billed at the applicable rate — we’ll tell you before the meter starts, not after.

8Domain names

Where we register or renew a domain for you, it’s yours. Registration is subject to the registry’s and registrar’s own rules, which we don’t control. Renewals are your responsibility to keep current — if a domain lapses, recovery may be expensive or impossible, and that’s outside our hands.

9Third-party services

Our work often connects to services run by other companies — payment processors, email and messaging providers, analytics, plugins and platforms. Those services have their own terms and pricing, they can change or be discontinued without our involvement, and we aren’t responsible for what they do. Where a third-party service carries its own fee, that fee is yours unless your agreement says otherwise.

10What we don’t promise

We’ll do our work carefully and to a professional standard. But we can’t guarantee that a website, web page or piece of code will be free of every error, or that it will work perfectly in every browser, device or configuration that exists now or later.

We also can’t promise business outcomes. Search rankings, lead volume, conversion rates and revenue depend on your market, your pricing, your follow-up and platforms we don’t control. Anyone who guarantees you a ranking or a number of leads is guessing.

Except where the law says otherwise, our services and this website are provided “as is,” without warranties of any kind.

11Limitation of liability

To the fullest extent the law allows, we aren’t liable for indirect or consequential losses — lost profits, lost business, lost data or lost goodwill — arising from our services or this website.

Where we are liable, our total liability is limited to the amount you paid us for the service the claim relates toin the twelve months before the claim arose. Nothing here limits liability that can’t legally be limited.

12Ending an engagement

Either of us can end an engagement by telling the other in writing. If you cancel a project partway through, you pay for the work done up to that point, and the ownership terms in section 5 apply once that’s settled.

For recurring services, cancellation takes effect at the end of the current billing period. We’ll help you move your site and data somewhere else — we’d rather part on good terms than hold anything hostage.

13Governing law & general

• Governing law. These terms are governed by the laws of the State of Indiana, and the courts of Indiana have jurisdiction.
• No transfers. You can’t transfer an agreement with us to someone else without our permission.
• Severability. If part of these terms turns out to be unenforceable, the rest stays in place.
• Changes. We may update these terms; we’ll change the “Last updated” date above. Material changes affecting an active engagement will be told to you directly, not just posted.

14Contact us

Questions about these terms, or about work we’re doing for you: